Cancellation policy
Our Guarantee:
Your pup’s happiness means everything to us. 🐶 If something in your box isn’t right, reach out—we’ll make it better, no questions asked.
How to Manage Your Subscription:
We keep things flexible so it works for you:
- Choose how often your pup’s goodies arrive—monthly or every other month.
- Need to pause? Skip a box whenever you like.
- Pick the date that works best for your next billing—total control is in your hands.
- You can make all changes easily through the link in your confirmation email.
Shipping & Personal Touch:
Every box is put together just for your dog, right here in Canada 🍁. We usually need about 24 hours to personalize and prepare your order before it heads out the door.
Plan Options:
- Monthly Plan: Stay subscribed as long (or short!) as you’d like—cancel whenever you want.
- Prepaid Multi-Month Plans (6 or 12 months): These plans come with built-in savings and extra perks for committing to the full term. Boxes will continue each month until the plan ends. If you decide to end early, your discount will be removed, and past boxes will be adjusted to our standard rate.
Early Cancellation Fees (Multi-Month Plans)
If you cancel a 6-month or 12-month plan before the full term ends, an early cancellation fee will apply. The type of fee depends on when you cancel:
6-Month Plan
- Cancelling during orders 1–4: A cancellation fee equal to the cost of one order will be charged. This order will be billed but not shipped.
- Cancelling from order 5 onward: The total discounts received on past boxes will be charged as an adjustment fee.
12-Month Plan
- Cancelling during orders 1–3: A cancellation fee equal to the cost of one order will be charged. This order will be billed but not shipped.
- Cancelling from order 4 onward: The total discounts received on past boxes will be charged as an adjustment fee.
For all early cancellations:
The applicable fee is processed immediately at the time of cancellation.
No additional boxes are shipped once the cancellation fee is applied.
If you let your subscription run its full term, no cancellation or adjustment fee will apply.