Below are some questions and answers to popular dog subscription box questions.
WoofCrate sets itself apart from any other dog subscription box by its level of customization and catering to different needs. You will have a dedicated account manager and your own doggy dashboard that you can use to adjust your subscription at any time. We have 3 different boxes that you can choose from based on your dog’s needs and preferences and then customize it to your dog’s individual needs.
Additionally, WoofCrate treats you like family, offering rewards overtime for being a part of our pack. You will experience a level of care like no other.
Prices for our WoofCrate boxes are as follows in CAD:
Dukes Crate (tough box) and Enrichment Pack (mix of toys) are $5 extra.
No worries! Just simply add our Multi-Dog Subscription Box during checkout and you'll get a discount for us to double your box every month. Each Multi-Dog Box is brimming with toys, treats and accessories to ensure each of your dogs will get their fair share of fun!
Yes! We work hard to ensure your box is perfect for you and curated specifically to your dogs every need.
Just simply reach out to us and we'll customize your dog subscription box to meet your requirements.
When you fill out our 1-minute quiz, we will gather all the details we need about your dog - such as gender, size, allergies, and birthday. Based on that, we will handpick toys and treats to suit your dog's specific needs.
Yes, we offer toys specifically designed for large dogs. If your dog is a giant breed, we can even customize your dog subscription box to include extra-large toys that are tailored to your dogs needs.
Nope! You can choose whether you'd like delivery monthly or bi-monthly right from your account page.
Sure you can! During checkout you'll have the option to add many different extras, otherwise you can also do so from your account page.
Absolutely! We offer the option to gift a dog subscription box directly or even purchase a gift cards which your friend or family member can use whenever they'd like (Never Expires)
Below are some questions and answers to popular Shop The Box questions.
WoofCrate is happy to offer free shipping anywhere in Canada & USA on orders in the shop over $55 CAD
Our 100% Happiness Guarantee means you never need to worry. We will work hard to make your furry friend happy.
WoofCrate carries a vast amount of high quality dog toys, nutritious Canadian treats, custom pet portrait items (pet bowls, phone cases, portraits etc.) and much much more!
Below are some questions and answers to popular account questions.
Click on the person icon at the top right of the screen on desktop or in the menu on mobile. Otherwise click here!
We have an easy login system. Simply type the email you signed up with and we'll send you a magic link to get you access to your doggy dashboard.
Your first subscription box is billed immediately. All subscription orders thereafter are billed between the 1st and 5th of the month and shipped in the same timeframe.
Although we would never want to see you leave, cancellations are made easy and simple with WoofCrate. If you have any issues or concerns, please email us at happy@woofcrate.ca or click the live chat bubble on your screen and we'll assist you.
By default, your dog subscription box or subscription made on our shop will auto renew on the interval you've chosen (monthly or bi-monthly) as well as at the end of the subscription term.
Below are some questions and answers to popular shipping questions.
Enjoy free tracked shipping on all of our dog subscription boxes within Canada and the USA. Check out our shipping policy for more information.
WoofCrate is also happy to offer free shipping anywhere in Canada & USA on orders in the shop over $55 CAD
We use expedited tracked shipping for our dog subscription boxes and orders on the shop. This means you can expect fast shipping across Canada. In general it should take anywhere between 1 business day to 7 business days. Please see our shipping policy for more information.
Below are some questions and answers to popular dog pet portraits questions.
Sure thing! We make sure every pet is drawn by hand using a digital device. This way, we can whip up a one-of-a-kind masterpiece that captures all the paw-some qualities that make your pup uniquely yours!
No A.I
No Filters
Yes! You can select the number of pets you want in your pet portrait when you are customizing your portrait options.
Please check it out here!
Yes, our talented artists can draw absolutely any pet you have! Including horses to hamsters!
Much more!
Yes! We are happy to help with changes to your pet portrait order as long as you reach out to happy@woofcrate.ca within 1 hour of your order being placed.
Changes to orders, such as address updates, cannot be made after 1 hour. Please be aware that these changes may result in shipping delays in some cases.
Below are some questions and answers to popular Discounts and Deals questions.
Yes! WoofCrate dog subscription box is jam packed with $65+ worth of goodies for as low as $45. Additionally, we often have deals where you can get your first box for 30% off, receive a free pet portrait and more!
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