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FAQ

Most frequent questions and answers

Woofcrate is with you throughout the journey of enveloping your pup in love and treats! Our mission is to help you navigate the joys of entertaining your furry friend! Each month, you and your pup will receive a box filled with engaging toys, healthy & delicious treats, and accessories to be the best doggy parent pawsible!

Pricing for our WoofCrate boxes are as follows:

 

  • Monthly Subscription: $55/month
  • 3 month Subscription: $52/month
  • 6 month Subscription: $49/month
  • 12 month Subscription: $45/month

 

Free shipping anywhere in Canada and US.

All plans auto renew, including the Monthly subscription.

Sure! That’s pawesome. We have multi dog boxes, you just have to ask our support team and we will get that set up.

10% off for 5-10 WoofCrates or more
15% off for 11-29 WoofCrates or more
20% off for 30+ WoofCrates or more

Although no toy is indestructible every crate is packed with the highest quality toys we can source. 

If your pup is aggressive and the themed WoofCrate doesn’t seem to cut it! We have a special create that is specifically designed for your power chewer.

 

Upgrade to our Dukes Crate for only $5 more or switch at any point between the different crates. We have a crate for every pup!

WoofCrate is a recurring subscription service that delivers healthy, locally sourced doggy goodies to your door step on a monthly basis. Our customers can sign up on their choice of 1, 3, or 6 month subscription and we will send out 5 items per box. Your pupper will receive 2 durable toys, 2-3 treats and an apparel piece in every box! Every recurring shipment is unique, themed and full of healthy, locally sourced items! We try our best to make sure that most of our items are Canadian products and that you do not receive the same toys or treats from month to month! 

Every WoofCrate contains 2 pawesome toy’s, 2 delicious & all natural 100% Canadian treats. Shipping is always free! The value of your WoofCrate is 70$+ and your paying only $45 on our 12 month plan.

 

That’s a hecking pawesome deal!

Working with the most trusted and reliable vendors in Canada and sometimes the United States is our method of ensuring we get the best products for your furry friend. We get 99% of the goodies from Canada 

We source for and cater to bougie pups. We ensure we are providing the highest quality treats on the market with very few ingredients, zero preservatives and added chemicals. Our treats are 100% Canadian. 

 

 

Our toy’s are held to the same standards as our treats, we curate premium products that are fun, engaging and high quality. 

Happiness Guarantee

Your happiness is our number one priority, and we wouldn’t be able to sleep at night if we felt we were leaving anyone dissatisfied! Our Happiness Guarantee ensures that Woofcrate Members will always have any issues resolved quickly and satisfactorily.

We get that shipping carriers sometime miss the mark, and while it’s not always within our control, it breaks our heart to hear about damaged goodies, missing boxes, or anything that could go wrong during the shipping process. So we will always do everything we can to make it right.

You can get in touch with our Customer Happiness Team via our Contact Us Page, by emailing us anytime at [email protected], or by phone at 587-985-5097 during our business hours.

To better serve you, we do our best to respond within a few hours (sometimes even sooner)!

We’re happy to help!

 

We do our best to protect our crates and Goodies from damages, but sometimes postal carriers can get too rough with the crates. If your crate or goodies arrive damaged, please reach out to us with photos at [email protected] and we’d be happy to help in any way we can.

You can reach us at [email protected] we generally respond within an hour or two unless it is afterhours. 

We pride ourselves in bar none customer support. We set the bar high and do not ever leave a pup behind. Reach out to us and we will take care of you no matter the problem. Our pupstomers are the most important thing to us, without you, what are we?

Gift

Nope! When gifting, you will pay upfront and the subscription will not auto renew. Therefore, it’s just a one time purchase.

Yes you can just follow this link. Buy Gift Card

Shipping

Nope! It’s 100% free. The only exception is a small charge for provinces which are super duper far (NT, NU,NS,PEI)

Tracking numbers for your order will be sent to you via email. You can simply click the “track my shipment” button to see where it is at any time. 

When you put your first order through before the 20th of the month, it will ship within 2-3 business days.

If the order is placed on or after the 20th of the month, your first crate will be shipped around the 5th of the consecutive month. 

No problem! 

 

Either change it from your account or email us and we’ll change it for you right away! 

Route Shipment Protection

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect is included with every WoofCrate

If your Route protected order ends up lost, damaged, or stolen, reach out to us at [email protected] and we will take care of everything. 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Cancellations

You will continue to be charged and shipped WoofCrates until the end of your subscription term. The plan will not auto renew at the end of the term however; since it was canceled.

Although we work hard to ensure everyone is happy and we don’t want to see you go! Cancellation is simple and easy for your sake. Send us an email at [email protected] with your account information and we will work with you to ensure everything is taken care of!

 

*Just remember that if you subscribed to a plan that was 3,6 or 12 months. You are committing to that plan, which is why we can offer you a sweet discount. No matter which plan you choose, you are always saving much more than you would spend in the store. *

You will be charged a cancellation fee depending on the number of months remaining on your plan. Now don’t get worried because it’s not crazy, it’s only to be fair to everyone since if you are on a 3,6, or 12 month plan, you are committing to the plan in order to receive a steep discount! the cancelation fee is $15 per crate that was not shipped.

Subscription Control

We understand that not all pups are chunky monkeys. Of course, you always have the option of gifting to friends pups whatever your furry friends not using or eating. 

 

If that’s not what you want to hear: 

 

We can put you on a delivery schedule that will be once every 2 months or 3 months! Just let us know. 

Yes, this is pawsible! Just reach out to us at [email protected], we’d be happy to hear from you. 

If your question is still not answered..

We’re woofing serious about supporting our furry friends and their hooman counterparts! Get over to our contact page and you’ll find all the ways to contact us. Better yet, click the button below and it’ll teleport you there!

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