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FAQ

Most frequent questions and answers

Woofcrate is with you throughout the journey of enveloping your pup in love and treats! Our mission is to help you navigate the joys of entertaining your furry friend! Each month, you and your pup will receive a box filled with engaging toys, healthy & delicious treats, and accessories to be the best doggy parent pawsible!

Our prices are:

  • Monthly Subscription: $50/month
  • 3 month Subscription: $47/month
  • 6 month Subscription: $45/month
  • 12 month Subscription: $40/month

 

Free shipping anywhere in Canada and US.

 

 

All plans auto renew, including the Monthly subscription.

10% off for 5-10 WoofCrates or more
15% off for 11-29 WoofCrates or more
20% off for 30+ WoofCrates or more

Although no toy is indestructible every crate is packed with the highest quality toys we can source. 

 

If your pup is aggressive and the themed WoofCrate doesn’t seem to cut it! We have a special create that is specifically designed for your power chewer. Subscribe to dukes crate or switch at any point between the different crates. We have a crate for every pup!

WoofCrate is a recurring subscription service that delivers healthy, locally sourced doggy goodies to your door step on a monthly basis. Our customers can sign up on their choice of 1, 3, or 6 month subscription and we will send out 4-5 items per box. Your pupper will receive a durable toy, 2-3 treats and an apparel piece in every box! Every recurring shipment is unique, themed and full of healthy, locally sourced items! We try our best to make sure that most of our items are Canadian products and that you do not receive the same toys or treats from month to month! 

Every WoofCrate contains 2 pawesome toy’s, 2 delicious & all natural 100% Canadian treats. Shipping is always free! The value of your WoofCrate is about $50+ and your paying up $33 on our 12 month plan. That’s a hecking pawesome deal!

Working with the most trusted and reliable vendors in Canada and the United States is our method of ensuring we get the best products for your furry friend.

We source for and cater to bougie pups. We ensure we are providing the highest quality treats on the market with very few ingredients, zero preservatives and added chemicals. Our treats are 100% Canadian. 

 

Our toy’s are held to the same standards as our treats, we curate premium products that are fun, engaging and high quality. 

Gift

Nope! When gifting, you will pay upfront and the subscription will not auto renew. Therefore, it’s just a one time purchase.

Shipping

Nope! It’s 100% free. The only exception is a small charge for provinces which are super duper far.

We recently Integrated with a partner called Route. They offer world class shipping protection and visual route tracking to our amazing customers. See dedicated Route Faq below.

When you order, your first crate will ship right away. All future orders are automatically charged on the first of the month and shipped shortly after that around the 10th-15th of the month.

No problem! 

 

Either change it from your account or email us and we’ll change it for you right away! 

Route (Shipment Tracking)

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.


You can also utilize the Route App or website to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here


Purchased Route Protect and looking to file a shipping issue online? File here

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim?  File here

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

 

You can file a claim with Route here.

 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND’S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android or use the route website to visually track your package and receive real-time notifications on its estimated delivery.

Marked As Delivered (Stolen)

 

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
  • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

 

Stuck In Transit (Lost)

    • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
    • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

 

Damaged

 

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

 

All of Route’s policies are listed here

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

 

Haven’t downloaded the app yet?  Download here

Cancellations

You will continue to be charged and shipped WoofCrates until the end of your subscription term. The plan will not auto renew at the end of the term however; since it was canceled.

Although we work hard to ensure everyone is happy and we don’t want to see you go! Cancellation is simple and easy for your sake. Send us an email at [email protected] with your account information and we will work with you to ensure everything is taken care of!

 

*Just remember that if you subscribed to a plan that was 3,6 or 12 months. You are committing to that plan, which is why we can offer you a sweet discount. No matter which plan you choose, you are always saving much more than you would spend in the store. *

Subscription Control

We understand that not all pups are chunky monkeys. Of course, you always have the option of gifting to friends pups whatever your furry friends not using or eating. 

 

If that’s not what you want to hear: 

 

We can put you on a delivery schedule that will be once every 2 months or 3 months! Just let us know. 

Yes, this is pawsible! Just reach out to us at [email protected], we’d be happy to hear from you. 

If your question is not still not answered..

Were woofing serious about supporting our furry friends and their hooman counterparts! Get over to our contact page and you’ll find all the way to contact us. or better yet, click the button below and it’ll teleport you their!